FAQ
What if I want a custom HILÁ piece?
Posted by 7Q81 Collaborator on
We love specializing items for our customers. For custom pieces, an appointment can be made to visit our studios and dream up your perfect piece. If you would like a custom order, please contact our sales team to discuss how we can create you a piece you absolutely love.
What if my size is not available?
Posted by 7Q81 Collaborator on
If you do not see your size, we would love to accommodate you. Please get in touch with our sales team to help assist in this.
What if my package is lost?
Posted by 7Q81 Collaborator on
If your package has been lost in transit, please reach out to customer care right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. HILÁ is not responsible for international shipments lost in transit.
What if something I ordered arrived faulty?
Posted by 7Q81 Collaborator on
We do our best to deliver the highest quality of garments, if something arrives faulty please contact customer care right away.
What currency are your prices in?
Posted by 7Q81 Collaborator on
We are based in the United States of America and all prices displayed are in US dollars (USD).