What if I want a custom HILÁ piece?
We love specializing items for our customers. For custom pieces, an appointment can be made to visit our studios and...
What if my size is not available?
If you do not see your size, we would love to accommodate you. Please get in touch with our sales...
How do I care for my HILÁ pieces?
Our pieces are created with the highest quality materials. Therefore we recommend you to DRY CLEAN ONLY, when necessary. To preserve...
What if I want a custom HILÁ piece?
We love specializing items for our customers. For custom pieces, an appointment can be made to visit our studios and...
What if my size is not available?
If you do not see your size, we would love to accommodate you. Please get in touch with our sales...
What if my package is lost?
If your package has been lost in transit, please reach out to customer care right away. After an order has been...
What if something I ordered arrived faulty?
We do our best to deliver the highest quality of garments. If something arrives faulty, please contact customer care right away.
What currency are your prices in?
We are based in the United States of America and all prices displayed are in US dollars (USD).
How do I know which size will fit me best?
The size guide serves as a general guideline for helping you find your size in HILÁ. If you have questions...
What’s the status of my order?
Once we have received your order, merchandise will be dispatched within 2-3 working days and delivered to your provided address...
I made a mistake on my order, what do I do?
No worries! If you made an error, please contact customer care as soon as possible, and we will do our...
Can I cancel my order?
If for any reason, you would like to cancel your order you must do so within the first 12 hours...