FAQ

What if I want a custom HILÁ piece?

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We love specializing items for our customers. For custom pieces, an appointment can be made to visit our studios and dream up your perfect piece. If you would like a custom order, please contact our sales team to discuss how we can create you a piece you absolutely love.

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What if my size is not available?

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If you do not see your size, we would love to accommodate you. Please get in touch with our sales team to help assist in this.

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What if my package is lost?

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If your package has been lost in transit, please reach out to customer care right away. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. HILÁ is not responsible for international shipments lost in transit.

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What if something I ordered arrived faulty?

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We do our best to deliver the highest quality of garments, if something arrives faulty please contact customer care right away.

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What currency are your prices in?

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We are based in the United States of America and all prices displayed are in US dollars (USD).

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